Mediation Services
Find the right resolution for you
Workplace Mediation Services
Conflict comes in all shapes and sizes. Sometimes all parties are happy to get together and work through it. Other times, you need to speak to different people in different ways.
The important thing is you’re able to provide the right support to your employees, and help your business get back on track. At LK Mediation Services, I recognise there isn’t a standard solution to mediation, so I provide several complementary services to help reach the right resolution for you.
What is workplace mediation?
It’s a voluntary, confidential, and impartial process. Conducted on a “without prejudice” basis, the aim of mediation is to address conflict and reach a resolution.
The mediator acts as an impartial facilitator to help participants speak freely about their frustrations and concerns. They seek opportunities to improve understanding and agree next steps for everyone.
Meetings are ideally held in a neutral venue face-to-face, or virtually if needed.
Let’s find a resolutionThe steps:
- Identify the issue and find your mediator
- Get buy-in to explore mediation
- Build rapport through chemistry sessions (for you and the potential participants)
- Mediator meets with parties individually
- Mediator brings both parties together
- Resolutions are agreed between the parties
- The business is informed, where agreed
So, talk to me about your conflict situation, and let’s find a way to make things productive again.
Facilitated conversations
Let people have their say, without the stress of you doing it. Communicate tough messages with external support.
Benefits of facilitated conversations
- Say the right things – take away the stress of getting it wrong; use an external facilitator who knows just what to say
- Tackle the issue – have timely conversations about long-term sickness, performance, and behavioural concerns to offer support and move issues forward
- Be impartial – get a fair outcome by using someone independent to review and address an issue
What is a facilitated conversation?
There are times when you aren’t the right person to deliver a message. You know the other person too well, it’s a difficult relationship, or you just know your emotions will take over.
A facilitated conversation takes that stress away. It’s a way of getting the message across, without you delivering the message.
You tell me what needs to be said. I’ll say it in a sensitive and supportive way to get the best response from everyone.
The steps:
- Identify the message to be delivered
- Find an expert to help you get that message across
- Provide them with all the information they need
- Wait for them to deliver the message
- Be open to comments and feedback as employees respond
- Get support to address concerns and implement the change